Shipping & Returns
Shipping
Destinations
[PLACEHOLDER: List of countries you ship to, e.g. Switzerland, EU member states, etc.]
Shipping Costs
| Destination | Standard | Express |
|---|---|---|
| Switzerland | [PLACEHOLDER] | [PLACEHOLDER] |
| EU countries | [PLACEHOLDER] | [PLACEHOLDER] |
Delivery Times
- Switzerland: [PLACEHOLDER, e.g. 2-4 business days]
- EU: [PLACEHOLDER, e.g. 5-10 business days]
Customs & Import Duties
Orders shipped to EU countries may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the recipient and are not included in our prices.
Returns
EU Customers — 14-Day Right of Withdrawal
If you are a consumer in the EU, you have the legal right to return your order within 14 days of receiving it, without giving a reason. See our Terms & Conditions for full details and the withdrawal form.
Swiss Customers
We offer a voluntary [PLACEHOLDER: e.g. 14 / 30]-day return policy. Items must be unused, in original packaging, and returned at the buyer's expense.
How to Return
- Contact us at [PLACEHOLDER: email] with your order number
- We will provide return instructions and a return address
- Ship the item(s) back within 14 days
- Refund is processed within 14 days of receiving the returned goods
Non-Returnable Items
[PLACEHOLDER: List any items that cannot be returned, e.g. personalized items, perishable goods, hygiene products]
Refunds
Refunds are issued to the original payment method (TWINT, card, or PayPal). Processing may take 5-10 business days depending on your bank or payment provider.