Terms & Conditions

Allgemeine Geschäftsbedingungen (AGB)

1. Scope

These Terms & Conditions govern the use of the AfriMarket online shop operated by [PLACEHOLDER: Company name, address]. By placing an order, you agree to these terms.

2. Contract Formation

Product listings on this website constitute a non-binding invitation to make an offer. By clicking "Pay" and completing the payment process, you submit a binding offer to purchase. The contract is formed when we confirm your order via email or ship the goods.

3. Prices and Payment

  • All prices are in Swiss Francs (CHF) and include applicable VAT
  • Shipping costs are displayed separately before checkout
  • Payment methods: TWINT, credit/debit card (via Stripe), PayPal
  • Payment is processed at the time of order

4. Shipping and Delivery

[PLACEHOLDER: Shipping destinations, delivery times, shipping costs, carrier(s) used]

Risk of loss passes to you upon delivery. For deliveries to EU countries, import duties and taxes may apply and are the responsibility of the buyer.

5. Right of Withdrawal (EU Consumers)

Withdrawal Policy

If you are a consumer in the European Union, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the carrier) acquires physical possession of the goods.

To exercise the right of withdrawal, you must inform us at [PLACEHOLDER: email/address] of your decision by an unequivocal statement (e.g. a letter or email). You may use the model withdrawal form below, but it is not obligatory.

Effects of Withdrawal

If you withdraw, we will reimburse all payments received from you, including delivery costs (except additional costs from choosing a delivery method other than the least expensive standard delivery), without undue delay and no later than 14 days from the day we are informed of your withdrawal. We will use the same payment method you used for the original transaction. You must return the goods without undue delay and no later than 14 days after communicating your withdrawal. You bear the direct cost of returning the goods.

Model Withdrawal Form

To: [PLACEHOLDER: Company name, address, email]

I hereby give notice that I withdraw from my contract for the sale of the following goods: ___

Ordered on: ___ / Received on: ___

Name of consumer: ___

Address of consumer: ___

Signature (only if on paper): ___

Date: ___

6. Returns (Swiss Customers)

Swiss law does not provide a statutory right of withdrawal for online purchases. However, we offer a voluntary [PLACEHOLDER: e.g. 14 / 30]-day return policy. Items must be unused and in original packaging.

7. Warranty and Liability

Warranty rights are governed by Swiss law (OR Art. 197 ff.). For EU consumers, the statutory warranty period of 2 years applies (EU Consumer Sales Directive). Defective goods must be reported within a reasonable time after discovery.

8. Applicable Law and Jurisdiction

These terms are governed by Swiss law. Place of jurisdiction is [PLACEHOLDER: city, canton], Switzerland. For EU consumers, mandatory consumer protection provisions of the consumer's country of residence apply in addition.

EU online dispute resolution: https://ec.europa.eu/consumers/odr

Last updated: [PLACEHOLDER: Date]